The Social Security Administration shut down an advisory committee on technological change and said it would not implement its recommendations without any evidence that it has assessed the costs and benefits of those recommendations, says the SSA office of inspector general. During its existence, the panel issued four reports and made 78 recommendations ranging from quick, low-cost measures that SSA could undertake for immediate productivity gains to fundamental changes to its service delivery model.
It would cost between $812 million and $845 million to remove social security numbers from Medicare cards, the Centers for Medicare and Medicaid Services says--an estimate the Government Accountability Office criticizes as potentially unreliable.
Thirty-four percent of state health departments screened in a Social Security Administration audit collected and used mothers' Social Security numbers in their newborn screening programs. Using
Nearly all public contact with the Social Security Administration continues to be done over the phone or in person, the Social Security Administration inspector general notes in an Oct. 28 report....
Whatever value Office of Management and Budget agency scorecards regarding agency implementation of an executive order requiring sustainability measures may have, they are not an effective means for
Electronic authentication standards implementation and documentation for some Social Security Administration website applications has been wanting, says the administration inspector general. In a
Although the Social Security Administration is working to increase its online capabilities, it lacks a long-term customer service delivery plan, says the agency's inspector general. Were the IG to
When it comes to administrative measures that the Social Security Administration must adopt to handle the oncoming wave of retirees, there's large agreement that the answer lies online. For example,
A House subcommittee is raising objections to agency delegations of small business advocacy duties to officials who lack a direct report to the agency head or second in command. The Small Business...
Most callers to Social Security Administration field offices have been satisfied with the telephone service they received, show surveys conducted by the SSA that were obtained by FierceGovernment...